Shipping & Returns

At Naked Scents Candle Co., we offer free shipping for all orders over $99. For orders under $99, shipping rates will be calculated at checkout. We take pride in our packaging and ensure that our products are delivered to you in the best condition possible. If you have any special shipping requests, please contact us and we will do our best to accommodate them. Our shipping times vary based on your location, but we typically ship within 2-3 business days of receiving your order. You will receive a tracking number once your order has shipped. If you have any questions or concerns about your shipment, please do not hesitate to contact us at info@nakedscentscandleco.com.

Processing Time

We understand how eager you are to receive your order, and we strive to get it to you as quickly as possible. Generally, you can expect to receive your order within 5-7 business days. During the summer months, we ship earlier in the week to avoid items sitting in the hot sun over the weekend. As soon as your order is shipped, we will provide you with shipping information so that you can monitor where your order is in transit. We are not liable for any delays, re-routes, or missed deliveries, but we want to ensure you receive your order. Please contact us if you have any concerns about the status of your order at info@nakedscentscandleco.com

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number.

Do we offer local pickup?

Please contact us at info@nakedscentscandleco.com to see if there is an option for local pickup in the Memphis, TN area. Additionally, follow us on our social media pages for updates for future event dates.

Return Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.  Contact us at info@nakedscentscandleco.com with pictures and the original packaging slip and we will follow up with the next steps.

Refunds

At our candle business, we understand that our handmade products may arrive with minor imperfections that are normal due to the nature of small-batch production. These may include wax discoloration, small scratches or dents, and slightly off-centering labels. We assure you that these minor imperfections do not impact the quality of our products. If you are not satisfied with your purchase, you may return or exchange it within 7 days of receipt. All requests will be reviewed before
a decision is made. 

All sale items are final and may not be returned. To initiate a return, please email info@nakedscentscandleco.com. Unfortunately, we do not ship internationally at this time.